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Oracle Utilities Customer Care and Billing Release 2.4.0
4.2.2.12 Manage Payment Arrangement Charges
Brief Description
Actors/Roles
Business Process Diagrams
Manage Payment Arrangement Charges Detailed Process Model Description
1.1 Evaluate Eligibility for Payment Arrangement Bill
1.2 Enter Specific Data for Payment Arrangement Bill Segments
1.3 Request Generate Payment Arrangement Bill Segments
1.4 Determine Bill Period
1.5 Stop Payment Arrangement SAs
1.6 Mark Bill Segments as Closing
1.7 Calculate Prorated Payment Arrangement Bill Segment Amt and Create Bill Segments
1.8 Calculate Bill Segment Amount and Create Bill Segments
1.9 Create Financial Transactions
2.0.1 Format Online Presentation
2.0 Review Bill Segments
2.1 Request Changes for Recalculation of Payment Arrangement Bill
2.2 Update Information
2.3 Request Delete Bill
2.4 Delete Bill
2.5 Request Delete Specific Bill Segments
2.6 Delete Bill Segments
2.7 Request Freeze Bill Segments
2.8 Freeze Bill Segments
2.9 Request Re-Bill Bill Segments
3.0 Update Bill Segments to Pending Cancel and Create New Bill Segments
3.1 Request Undo ReBill Bill Segments
3.2 Delete New Segments and Return Original Bill Segments to Frozen
3.3 Request Cancel Frozen Bill Segments
3.4 Update Bill Segments to Pending Cancel
3.5 Request Undo Cancel Bill Segments
3.6 Return Original Bill Segments to Frozen
3.7 Request Finalize Cancel Bill Segments
3.8 Update Bill Segments to Canceled
3.9 Request Add Bill Messages
4.0 Add Bill Messages
4.1 Request Complete Bill
4.2 Create Bill Message
4.3 Create Bill Messages Based on Configuration
4.4 Add Adjustments, Payments, and Bill Corrections to Affect Bill Amount
4.5 Determine Due Date, Late Payment Charge Date, and Credit Review Date
4.6 4.3.1.1d Manage Autopay
4.7 Create Additional Required Bill Messages
4.8 Update Bill with Completion Details
4.9 Review Bill
5.0 Make Necessary Changes for Bill
5.1 Request Reopen Bill
5.2 Update Current Bill to Reopen
5.3 Request Changes to Impact Balance
5.4 Update Balance
5.5 Extract Bill for Production
5.6 Produce Formatted Bill
5.7 Send Bill to Customer
5.8 Receives Bill
5.9 Select Accounts for Open Bill Cycle
6.0 Check Eligibility for Batch Billing
6.1 Highlight Bill Segment Exceptions
6.2 Highlight Bill Exceptions
6.3 Identify Bill Segments in Error Status
6.4 Create Bill Segment Exceptions To Do
6.5 Evaluate and Investigate Error
6.6 Resolve Error
6.7 Update Data
6.8 Request Complete To Do
6.9 Complete To Do Entry
7.0 Identify Bills in Error Status
7.1 Create Bill Exceptions To Do
Installation Options - Control Central Alert Algorithms
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